Return & Damage Policy

Damaged or Defective Items

We take product quality seriously. If your order arrives damaged or defective, we will replace the damaged part(s) or the full item at no cost.

To submit a damage claim, please provide:

• Photos of the damage

• Photos of the packaging (inner and outer)

• A brief description of the issue

• Your order number

Damage claims must be submitted within 48 hours of delivery. Once approved, we will ship replacement parts when available or replace the full item if parts are not available. Refunds are issued only if a replacement cannot be provided.

Returns for Non‑Damaged Items

Eligible items may be returned within 30 days of delivery.

To qualify for a return:

• The item must be unused and unassembled

• The item must be in its original packaging

• Return shipping costs are the responsibility of the customer unless the return is due to our error

• A restocking fee may apply depending on the supplier’s policy

Refunds are issued once the returned item is received and inspected.

Wrong Item Received

If you receive an incorrect item, we will cover all return shipping costs and send the correct item promptly. No restocking fees apply.

 

Non‑Returnable Items

Some items cannot be returned due to supplier restrictions. These include:

• Assembled or used furniture

• Custom or made‑to‑order items

• Clearance or final‑sale items

• Mattresses once opened

Any non‑returnable status will be clearly noted on the product page.

How to Start a Return or Damage Claim

To begin a return or report damage, please contact us:

• By email: havenfurnishings@gmail.com

• By phone: 276-619-4660

• In‑store during business hours: Sunday closed, Monday 10-3:00pm,Tues-Friday 10-6:00pm Saturday 10-4:00pm